Our Q&A has answers to your questions.
With the increasing interest in green energy and environmental issues and with several companies offering to provide ‘free’ or paid solar panels, there are some facts that people often misunderstand.
So here are some answers to questions that you may have. If your question isn’t listed below and you have further queries, please email us at email@example.com and we will try to get back to you within 1 working day.
There isn’t one! It is one of those situations where you are left scratching your head thinking ‘it’s too good to be true!’ Due to the Government Feed In Tariff (FIT) scheme that began on 1st April 2010, as your solar panel energy provider, we will be paid for all the electricity that our panels generate. This is called a Generation Tariff and rather than being paid by the Government ‘purse’ which is at risk of cutbacks, we are paid by the Utility Companies. Every installation’s FIT payments are guaranteed by legislation for the next 20 years and this in turn allows us to provide you with all the electricity generated entirely free of charge.
Unfortunately, no. Our panels perform at their optimum efficiency when they are fixed on south, south west or south east facing roofs. Although the panel will still work on any roof, we can only fit them for optimum performance as we are paid on the electricity that they generate. We require a certain amount of uninterrupted space for the panels, approx 20sq metres or more and we cannot install on roofs overshadowed by trees or other objects.
Yes they can. The solar panels work by converting energy drawn from light rather than from heat. The clearer the skies the more energy created. In general, the panels will generate energy all year round in daylight.
Panel product liability is covered by a manufacturer’s warranty. We will also insure the solar panels, including public liability, and will pay for this insurance – this is outlined in the terms of our Agreement with you. We also ask you to inform your house insurers.
If you opt for the free solar panel installation then there is an option for you to purchase the panels once the buy-back option has been triggered in accordance with the Agreement. If you wish to purchase the panels and collect the FIT payments yourself please feel free to contact one of our sales advisors who will be more than happy to help you with your enquiry.
No, certainly not. The solar panels are working all the time and at night they are on standby. There will be no need to switch them on or off.
There will be no difference to how your current electricity supply works as the panels are just supplementing and reducing the energy you draw from the grid. The only difference you will see is on your quarterly bill- a great saving! All your electrical appliances will function as normal. If the panels aren’t producing much electricity on a dull day, you will just be using your normal electricity.
The electricity will simply be fed back into the national grid automatically.
You can continue to use as many appliances as you wish. The electricity the panels don’t produce will simply be topped up from your normal supply from the national grid. You won’t notice any difference in your everyday use and can go about life as normal.
No. As there are no moving parts within the panels, no noise will be made.
You’ll be happy to hear that the FIT scheme is not funded by the Government but by Power Companies who are legally required to pay the energy tariffs following legislation brought in by the Government.
In reality the payments are split every quarter over everyone’s electricity bills. Therefore if you don’t have an installation and your neighbour does, you will be contributing to his energy bill!
The Government plans that over the next 10 years over 750,000 homes throughout the UK will enjoy the use of installed home generation systems.
Yes. All the solar panel systems and individual components must meet the standards set by the Government’s (M.C.S) Microgeneration Certification Scheme, be installed by M.C.S accredited engineers and be fitted after 01 April 2010, (and before 31 March 2012 to qualify for the highest tariff).
Anything that falls outside of this will not qualify for the Government FIT Scheme.
Certainly not. Throughout Europe including Germany, France, and Spain in particular, similar schemes have been in place for many years and have been a huge success in reducing the nation’s carbon footprint and reducing consumers’ power bills.
Due to this progress and track record, the technology is tried and tested and has been proven to work extremely well often producing far more than the projected output.
Absolutely not other than if the system is deliberately damaged or disconnected without our permission.
Our Agreement with every homeowner confirms that there will be no cost during its term for the homeowner. We pay for everything from the solar panels and the equipment required for it to work right through to the installation (including scaffolding materials) and maintenance.
The homeowner will be allowed to enjoy the use of the electricity that our panels generate free of charge.
Not for the first 20 years.
Under the terms of your Agreement we will retain ownership of the solar panels. Once the Agreement comes to an end however, we will agree to leave the solar panels so that you can continue to enjoy the benefits of the solar generated power without having to pay anything.
An added immediate benefit will be that it may enhance the value of your property as installation of solar panels is considered as an improvement to a home and has a retail value of between £10,000-20,000.
No. The opposite is true.
It is likely to increase the probability of your property being bought as more and more people wish to live more environmentally responsible lives.
The Energy Saving Trust has statistics that demonstrate that homes with Solar PV on them sell 30% faster than homes without. With thousands of people, throughout the UK, already trying to reduce their energy bills, the added benefit of reduced electricity bills will certainly place your property in better standing than one without solar panels.
Mortgage lenders are also aware of the large scale fitting of solar panels and will provide consent for them being installed as this will not affect their charge over a property.
This depends entirely on how you manage your electricity use.
In the instances where you make use of timer switches for appliances such as washing machines, tumble driers, dishwashers during daylight hours, you are likely to reduce your electricity bill by about half.
As you will still be with your main supplier, you will still receive your normal electricity bill however it is likely to be substantially less than what you are currently paying.
Ownership of the technology is linked to the site and, therefore, in the case where a building or homeownership changes, the ownership of the technology would also transfer to the new owner.
Please fill in an online application form and one of our advisors will be in touch for a brief consultation.
The solar panel installation may be viewed as a modification by your mortgage lender so it is always best to get consent from them. We usually do this on your behalf during the pre-installation process so all you will need to do is provide us with the name and details of your lender and we’ll take care of the rest.
We ask you to also inform your house insurers that you have a solar panel installation.
It will normally take our engineers 1-2 days to complete the installation. They will erect and remove scaffolding. Our electrician will require access to the inside of your property to fit an inverter and a specialist smart meter. Your electricity use will be disrupted for around 20 minutes as our electrician connects the solar system.
Our installation partners are working in up to 12,000 homes per day and responsible for all equipment and tools used during the installation process and are fully insured.
Once the Agreement comes to an end, the ownership of the solar panels will transfer to whoever the homeowner may be at that time. There will still be an estimated life span of 10-15 years left at this point.
All the equipment installed and the installation service meets the requirements of the Microgeneration Scheme.
Our installers have been selected primarily for their extensive experience in roof work. In the unlikely event that any damage is caused during the fitting process, we will repair it at no extra cost to you. Everything we do is fully insured and therefore we are responsible for any damage, should there be any.
Every roof undergoes a technical survey assessment before installation and we will not install on roofs that we believe will need repairing before 20 years. Should any unforeseen circumstance take place and temporary removal is required, there will be a fee incurred by the homeowner. If the damage is caused by storm, fire etc., then this would usually be covered by insurance. If the damage is caused maliciously or negligently by a homeowner then we would expect them (or their own liability insurance) to cover this cost.
All our solar panels are monitored remotely by our technical team. This will allow us to know very quickly if something goes wrong with your solar panels and we will aim to rectify this within 7 days.
Once electricity is being produced by the fitted solar panels, if you use anything electrical in your house, it will draw from this source first. If there isn’t enough electricity being produced for what you need or if it is night, then you will automatically be using your usual electricity supplier.
No. For the installation our engineers will normally only visit for one hour once every three years completely at your convenience. We will only attend at your house on a pre-arranged suitable date and time.
If you move house and the new owners do not want the benefit of the reduced electricity bills via the solar panels, either you or the new owners can buy out the contract. This can be added or subsidised from the purchase price of the property.
Every roof undergoes a technical survey assessment before installation and we will not install on roofs that we believe will need repairing before 20 years.
Should any unforeseen circumstance take place and temporary removal is required, there will be a fee incurred by the homeowner.
If the damage is caused by storm, fire etc., then this would usually be covered by insurance.
If the damage is caused maliciously or negligently by a homeowner then we would expect them (or their own liability insurance) to cover this cost.